Our Concierge process is in place to assure you we are all on the same page. Kim of Dalton Interiors utilized our Concierge process with this Madrid sofa. When the frame was made and padded but before any fabric is cut, we called Kim down to the factory for a frame inspection. This allowed her to see the scale before upholstery. Changes are much easier at this stage if something needs to be adjusted. No need on this one. Kim approved it and it went right into production. Better safe than sorry!